Notice to Callers

Airdrie CAB is committed to providing a professional, respectful and supportive service to all clients.

While we understand that people may be experiencing difficult circumstances, abusive, aggressive, threatening or discriminatory behaviour towards our volunteers and staff will not be tolerated.

Where such behaviour occurs, we may:

• Issue a warning to the caller
• End the telephone call
• Restrict or end access to our services
• In serious cases, report the matter to the appropriate authorities

Our staff and volunteers have the right to work in an environment free from abuse and intimidation.

We ask all callers to treat our team with the same courtesy and respect they can expect to receive in return.