Imposter 'Citizens Advice' Calls

Imposter 'Citizens Advice' Calls

17th March 2021

Beware imposter 'Citizens Advice' cold callers

Imposters claiming to be from Citizens Advice are cold calling people offering £35 to participate in a survey.  Someone who is genuinely connected with Citizens Advice will only want to know about your satisfaction with our service and if your problem has been solved.  They will not ask for any bank details.

What to do if you think it's a scam

If you are cold called or get a text about things such as loan offers, help with debt problems or accident claims – it is almost certainly a scam.

Make sure you:

  • Don’t give or confirm any personal information
  • If you're not sure if something is a scam, contact Advice Direct Scotland's Consumer Service. They'll give you advice about what might be a scam and the steps you should take if you've been scammed.  Advice Direct Scotland's Consumer Service Freephone: 0808 164 6000, Website:
  • Contact your local Citizens Advice for free, confidential and impartial expert advice to help resolve your problems
  • More information can be found at