You should not delay seeking advice even if you haven't got all the information listed below. In some cases there may be only a limited time in which to take certain action.

When you visit a Citizens Advice Bureau for advice it is important that the adviser who deals with your problem has as much information about your case as possible. It may take longer to deal with your case if you cannot provide the relevant information.

On this page are the details of what you may need to bring with you.