At Airdrie CAB, we judge our effectiveness by the extent to which we meet the needs of our clients. Ways we measure this include:

  • the extent to which our clients are helped to clarify problems and concerns
  • the accuracy and completeness of any information provided
  • the usefulness of any advice given
  • the appropriateness of any assistance provided to enable clients to carry out the course of action chosen.

An effective service depends on efficient management and administrative practices and our most valuable resource, our volunteers.