Citizens Advice Scotland’s analysis of the year 2013/14 also showed that the organisation helped more than 330,000 people, or almost 1 in 13 adults in Scotland over the course of one twelve month period. In that same year, citizens advice bureau clients gained £125 million as a result of the good advice and help they received.
And although issues have changed, the service’s value, ethos and special place at the heart of communities has not. Just like in 1939, the service remains dependant on the good will and dedication of skilled volunteers. In 2013/14, nearly 2500 volunteers donated their time to the CAB, and if they were to receive the average wage for their time, it would cost £10 million a year. Although CAB volunteers are equipped to help with queries as diverse as education and NHS concerns, over 64% of their work was concentrated on helping people with their benefits, tax credits and national insurance or debt.